General FAQ’s
- How much does custom design cost?
- I don’t live in Memphis, can I still order from you?
- What can you design for weddings besides the invitation?
- I work for a company that hosts a lot of special events. What can you do for us?
- What is the Inspiration Gallery?
Ordering FAQ’s
- How far in advance do I need to order my custom designed invitations?
- I definitely want to order from Shara’s Paperie, but haven’t worked out the details of my design yet. What should I do?
- I’m nervous about ordering custom pieces over the internet. Don’t I need to see an actual piece to be sure?
- Can I order invitations directly from the Inspiration Gallery?
- What is the minimum quantity I have to order?
- Can I order samples?
Payment & Shipping FAQ’s
- What methods of payment do you accept?
- What are your deposit and payment policies?
- Do you charge tax?
- Do you give discounts?
- How much is shipping?
- What if some of my invitations were damaged during shipping?
How much does custom design cost?
There are so many things that factor into custom designs (type of paper, amount of pieces, style of printing, assembly, etc.) that it is impossible to give general prices for our pieces. It is safe to say that most of our custom pieces start at four to five dollars a piece, not including the design fee or shipping, and go up from there. We would encourage you to let us know if you have a budget you are trying to stay within, and we will do our best to help you work in that range.
I don’t live in Memphis, can I still order from you?
Absolutely! We work with out-of-town clients through emails and phone calls to give the same kind of personalized service you would receive in our store. If you have a specific event that you are planning, we recommend that you sign into our website and create an event. This will provide us with the basic information we need to help you get started. You can also use the Inspiration Gallery to let us know what styles and colors you like.
What can you design for weddings besides the invitation?
We can do it all! From Save-the-Dates and Showers to Programs, Announcements, Menus, Welcome Packets and Thank-You’s we can create an entire suite that matches the style and character of your wedding. We can also order napkins, welcome boxes and more.
I work for a company that hosts a lot of special events. What can you do for us?
In addition to doing many weddings and invitations for individual clients, we love to work with companies and non-profit organizations. We create special event invitations, business cards and other marketing tools that are sure to make your business stand out in the crowd. Whether it’s a black tie affair or a company barbeque, we have the perfect styles for your all of your events.
What is the Inspiration Gallery?
The Inspiration Gallery features some of the past projects we created for our clients. It is meant to be a spring board for ideas for your own invitations. If you are planning a specific occasion, you can sign in and create an event. Anything you see in the gallery that you like can be saved to your Wishlist so that we can refer to it during the design process.
How far in advance do I need to order my custom designed invitations?
We always say the earlier, the better. But, we generally like to get started at least 6 – 8 weeks before you need to get your invitations in the mail. The more time we have to work with you, the more relaxed and enjoyable the process will be.
I know I want to order from Shara’s Paperie, but haven’t worked out the details of my design yet. What should I do?
We recommend that you either stop by our store or sign in to our website and create an event. From there we can work out the quote and design fee for your project. Paying the design fee ensures that we book the time it will take to create your piece(s). Once your design fee is paid, we can take care of the design details at a later date.
I’m nervous about ordering custom pieces over the internet. Don’t I need to see an actual piece to be sure?
It is understandable to be nervous when ordering something that is customized from an out of town business. However, we are committed to offering you the same level of service that you would receive if you were in our store. Through phone calls and emails we will work to create your designs. Everything is emailed to you for approval before anything is printed, and we can even order paper samples if necessary. Many of our clients prefer this time saving method of working as it can be done entirely at their convenience. As with all of our clients, we will keep working with you until your pieces are exactly as you want them.
Can I order invitations directly from the Inspiration Gallery?
Yes. If you see a design you like from the gallery, we can re-create it for you. However, this is sometimes dependent on the stock availability. Even if the exact stock is not available, we can suggest an appropriate alternative.
What is the minimum quantity I have to order?
There are no minimums on orders for our pieces. Whether you need 50 or 543, we will provide you with the exact amount you need.
Can I order samples?
We can provide you with swatch samples and/or a physical mock-up of your invitation. Please contact us for pricing. Because all of our work is custom created, we do not carry or sell extra samples from our Inspiration Gallery.
What methods of payment do you accept?
We accept Checks, Visa, Master Card and Discover as methods of payment.
What are your deposit and payment policies?
The design fee serves as your deposit, and will ensure that we reserve the time to work on your piece(s). This fee varies depending on the complexity of your project. Full payment for your project is due before we place the order for the stock.
Do you charge tax?
Tennessee residents pay a sales tax of 9.25%.
Do you give discounts?
From time to time we offer special discounts and offers on design fees through our monthly e-newsletter, so be sure to sign up here.
If you are a non-profit organization, we would encourage you do contact us for the special pricing available with proof of 501(c)3 status.
How much is shipping?
Shipping varies depending on the weight, size, and method of shipping. When we complete your order we can let you know the exact shipping charges.
What if some of my invitations were damaged during shipping?
We make every effort to secure your invitations in their package, but understand there is a possibility of damage during shipping. We will replace up to 5% of your order if your invitations are damaged during shipping. All you have to do is send us back the damaged items and we will send the replacements. It is not common for this damage to occur, and we make every effort to prevent it.
